Energy savings and cheaper bills are the benefits some customers say they’ve enjoyed since getting a smart meter. But others say the exact opposite. Find out who is likely to make the most of their smart meter, plus tips to get more from yours.

A key advertised benefit of smart meters is that they give you real-time understanding of your energy use and spend so you can make changes to cut back. But our research reveals that many customers are not seeing this benefit.

Some 34% of smart meter owners think their gas and electricity use has reduced since they had a smart meter installed. In contrast, 20% of smart meter owners think theirs has increased.

The remainder didn’t think that their energy use had changed since getting a smart meter. That’s according to our online survey of 2,910 Great British energy customers with smart meters in September 2018.


Read on to find out who is more likely to cut their energy bills with a smart meter. Or find out what is a smart meter? 

Who is saving energy with a smart meter?

Customers who said they had a smart meter installed because they wanted one were more likely to find that their energy use had fallen since they got one.

Some 42% who installed a smart meter because they wanted one and proactively contacted their energy company said that their energy use had reduced since getting one. Similarly, 47% of those who were recommended smart meters by family or friends said that their energy use had decreased.

But only 26% of those who said they were persuaded by their energy company to have a smart meter agreed that their energy use had fallen. While 33% disagreed.

Overall, those who were proactive in getting a smart meter to seem to have been more successful in cutting back on how much gas and electricity they use.

Click here for the full Which? story.